Privacy Policy

Last updated: [date]

This policy explains how CovGardens (“we”, “us”) collects and uses your personal information, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

CovGardens, [registered address], Coventry. For any privacy question or request, contact us at the email address on our contact page. [If you are registered with the ICO, add your registration number here.]

What we collect

We only collect what we need to respond to you and carry out work:

• Details you give us directly — your name, phone number, email address, the property address, and details of the project — when you call, email or fill in a form.
• Basic records of our correspondence, quotes and any work carried out.

The pricing tools on this site run in your browser and give guide prices only; using them does not send us your figures unless you then contact us. We do not take payments on this website.

How we use it, and our lawful basis

• To respond to your enquiry and provide a quote — on the basis of taking steps at your request before entering a contract, and our legitimate interest in answering enquiries.
• To arrange and carry out work you engage us for — on the basis of performing our contract with you.
• To keep business, accounting and legal records — to meet our legal obligations.

Cookies and tracking

This public website does not set advertising or tracking cookies. [If you later add analytics or a cookie-based tool, update this section and add a cookie notice.]

Sharing

We do not sell your information. We may share it with trusted subcontractors or suppliers only as needed to quote for or carry out your work, and with authorities or advisers where the law requires it.

How long we keep it

We keep enquiry and job records for as long as needed to provide our services and to meet legal and accounting requirements, then delete them.

Your rights

You have the right to access the information we hold about you, to have it corrected or deleted, to object to or restrict its use, and to data portability, subject to legal limits. To exercise any of these, contact us using the details on our contact page.

Complaints

If you have a concern we can’t resolve, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time; the date at the top shows the latest version.